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These terms apply to customer use of the STERIS online pharmacy operated by Steris Healthcare Pvt. Ltd. Read them with the Privacy Policy, Shipping Policy, Return Policy and Refund Policy.
Account and responsible use
Provide accurate contact, recipient and delivery details. Keep your login and OTP confidential. Adults placing orders for another person must be authorised to do so and must provide the information needed for the order.
Do not impersonate another person, submit altered prescriptions, misuse payment methods, interfere with the website, or attempt unauthorised access. We may restrict activity or hold an order where checks are needed to prevent misuse or meet legal requirements.
Medicine information and prescriptions
Descriptions, health guides and search results provide general information. They are not a diagnosis, an individual treatment plan, or a substitute for a healthcare professional's advice. Do not change a medicine or its dose based only on website content.
Prescription medicines require a valid prescription and pharmacy verification. Upload a clear and complete document. Additional information may be requested where the prescription cannot be read or verified. Adding a product to a cart or making payment does not override prescription requirements.
Products and order acceptance
Availability depends on stock, serviceable delivery locations and the ability to fulfil the order lawfully. Product images are illustrative; the supplied pack's label and invoice identify the actual product, quantity and batch details. Check the product name, strength and pack size before confirming.
An order acknowledgement records your request. Fulfilment remains subject to required stock, payment and prescription checks. If an item cannot be supplied, contact support about the available resolution and any eligible refund.
Prices, charges and offers
Review the final checkout summary before paying. It identifies product prices, applicable discounts, delivery charges and other applicable charges. Offers apply only where their stated eligibility and conditions are met. A displayed offer does not guarantee stock.
If a material pricing or listing error affects an order, support should clarify the position before asking you to accept a revised amount. An additional payment must not be made through an unverified link or personal account.
Payment and failed transactions
Use only the payment methods available in checkout. Payment availability can depend on the order and delivery location. A debit notification from your bank alone may not establish successful order confirmation.
For a debit without an order confirmation or a duplicate payment, contact support with the order or transaction reference. Do not share a PIN or OTP. Refund handling is explained in the Refund Policy.
Cancellation and order changes
The current customer cancellation facility permits a request within 30 minutes of order placement, subject to the order still being in a cancellable state. Check your order details for available actions.
If that facility is unavailable, contact support promptly. A dispatched order cannot be treated as a pre-dispatch cancellation; a delivery issue or return must follow the applicable process. Do not assume a requested address or product change is accepted until support confirms it.
Delivery, returns and concerns
Delivery estimates depend on your location, stock, pharmacy checks and courier operations. Read the Shipping Policy before ordering. Report incorrect, damaged, expired or missing items through the Return Policy process. The normal online return-request window is 48 hours after recorded delivery.
Operational windows and product restrictions do not remove remedies available for defective, unsafe or incorrectly supplied goods under applicable law. Contact support when an issue cannot be raised through the online controls.
Content, third parties and service availability
STERIS branding and website materials must not be used in a misleading way or reproduced without the necessary permission. Third-party payment, courier or other linked services may have their own applicable terms.
Temporary interruptions can occur because of maintenance, network issues or provider outages. If a disruption affects an order, keep your reference number and contact support.
Consumer rights and disputes
These terms are subject to applicable Indian law. Nothing here excludes rights or remedies that cannot lawfully be excluded. Raise an unresolved order or service issue with support in writing so that the facts and requested resolution can be reviewed. You may also use the consumer grievance channels available under applicable law.
Updates to these terms will be published on this page. Keep your order confirmation and the terms supplied for your transaction.
Contact and support
For questions about this page, contact Steris Healthcare Pvt. Ltd. at contact@sterispharma.com, call 8955945010 or 6377716668, or use our contact page.
Correspondence address: Plot No. A-68-69, Sunder Singh Bhandari Nagar, Swej Farm Circle, Sodala, Jaipur, Rajasthan 302019, India. Include your order number where relevant. Never share your OTP, password, card PIN or UPI PIN.